JP
JP P

1 reviews | Active since Oct 2009

10 Feb 2017, 10:07

No Service

<p>Standard bank does not order cards when you ask them to, or more so, when they ask you if they can order it. 23 Nov 2016 they asked me if they can order my card, 5 Dec 2016 i said yes. 10 Feb 2017 i phoned them to find out where the card is. Turns out the forgot to do their job and i had to order it again, 18 day before it expires.</p> <p> </p> <p>Greate JOB Standard Bank, you never fail your customers.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Feb 2017, 15:36
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Feb 2017, 10:54
Official

Thank you for your posting.

Kindly note that a feedback has been sent directly to your email.

Please feel free to contact us should you require further assistance.

Best regards

Complaint Resolution Centre
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JP
JP P's update14 Feb 2017, 06:40
Reviewer Update

Dear Standard Bank,

You cannot take credit for resolving a problem when it was me that resolved the problem.

Why did this happen, that is what i want to know?