No service

<p>I phoned Standard Bank legal Department twice now to get a settlement letter for my Blue Bean credit card. Was promised to have it whitin 3 working days the first time I phoned and the second time I phoned I was promised to have it by close of the business day. Well needles to say I am still waiting for my letter, it is now almost a month later. I am not going to phone again as you hold on forever to get through to them. They are quick to want to hand people over for late payments but when everything is settled you get no service at all. If someone from standard bank perhaps are reading my complaint this was my reference number for my calls ********** 271. My email mail address to where the settlement letter should be sent to is ********** please can someone help me.</p>