AZ
Ayanda Z

1 reviews | Active since Dec 2011

30 Aug 2016, 17:24

No service

<p>I have for days now been trying to find out</p> <p>a) How much is my account in arrears</p> <p>b) Set up a debit order</p> <p> </p> <p>I have been passed back and forth between the home loans department and credit rehabilitation. I was promised yesterday that I will get a call as they need to remove the status of debt review from my account so that home loans can have access to my account. No one got back to me within that 24 hrs. I need this resolved asap before I end up with arrears!! I cannot believe there is not a single person at Standard Bank who can access my account.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply31 Aug 2016, 09:50
Official

Good day Ayanda

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply06 Sept 2016, 12:49
Official

Dear Ms Zwane

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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