BT
Barbara T
1 reviews | Active since Aug 2017
05 Nov 2025, 09:43
*********** & No Service
Requested for International portal to be cancelled 02.07.2025 since when I tried to action a transaction Standard Bank advised that the facility was deactivated since the services had not been used within a 90 day period however they are still charging for this facility a refund was also requested. In addition to this I also requested the Business Online facility to be cancelled and to date nothing has been done fees are still being deducted. I have been in contact with the international services desk , Sheniel Mahabeer and Denzil Jacobs on numerous occasions with no success.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Nov 2025, 10:05Dear Barbara,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2025, 10:05
Official
Dear Barbara,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
BT
Barbara T's updateReviewer Update
25 Nov 2025, 09:10I was advised facility has been closed. However no response in regards to refund in respect of bank charges iro forex facility being inactive and for the period when online was to be cancelled.
BT
Barbara T's update25 Nov 2025, 09:10
Reviewer Update
I was advised facility has been closed. However no response in regards to refund in respect of bank charges iro forex facility being inactive and for the period when online was to be cancelled.
Standard Bank's replyOfficial
25 Nov 2025, 15:50Dear Barbara
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Nov 2025, 15:50
Official
Dear Barbara
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***