1 reviews | Active since Feb 2012
no service
ON THE 3RD OF NOVEMBER 2015 I COMPROMISED MY CARD BY BUYING ONLINE USING MY CARD AND ONE TRANSACTION IT WAS A **** OF WHICH I CALLED THE CARD DIVISION TO STOP MY CARD AND THEY DID IT AND THEN THEY ASKED ME TO CALL THE AUTHORISATION DEPARTMENT TO STOP THE AUTHORISATION AND MAKE THE AMOUNT AVAILABLE AND I SPOKE TO KHANYI AND SHE TOLD ME THAT WILL BE AVAILABLE IN A DAY . THEN WHEN I WENT TO BANK ON THE 9TH I WAS TOLD THE MERCHANT BANKED THE CODE ON THE 6TH SO I AM NOW OWING THE BANK AND ILOGGED A DISPUTE OF WHICH I WAS GIVEN *** AND THEN ON THE 16TH OF NOV I RECEIVED THAT THE SMS TO SAY THE QUERY HAS BEEN RESOLVED NOW I CALLED YESTERDAY AND I AM BEING SENT FROM PILLAR TO POST I FIRST SPOKE TO MPHO THEN NONKULULEKO THEN MILLICIENT ,MPHIWE,THULISILE AND NOONE CAN BE ABLE TO ASSIST ME HOW IT HAS BEEN RESOLVED AND THE REF FOR CALLS IKZ9937,SCK7181 SO I AM ASKING MYSELF HOW CAN THE MERCHANT BANK WITH THE CARD THAT HAS BEEN BLOCKED AND IT WAS ON THE DAY AFTER BE ABLE TO BANK AND WITHDRAW THE MONEY AND NOW THE BANK IT SAYS I AM OWING THEM AND NOT EVEN ONE CAN BE ABLE TO TELL ME HOW .
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
