No service

Requested a back statement on my current account on 9 Nov, need this for an insurance claim to prove I bought a laptop. Account debited with R50 on 11th and confirmation received will receive statement on 12th. Received nothing on 12th again contacted call centre on 13th to be told it was sent but to the wrong e mail btw sent to the following - todesp@...... instead of desp@..... Will not comment on that obvious mistake ... Again contacted your call centre this morning 14 Nov to be told that whoever this was escalated to did not do their job? Btw put the phone down on me before I could get resolution and also was told there was a note for the person to contact me telephonically which was not done. This is URGENT and to me a simple job and not worth the R50 already charged, something any school kid could do and right first time.<br> Come on Standard Bank, I have been your customer for over 25 years yet lately with every interaction you fail to deliver and continue to disappoint, surely I don't have to point out that the incompetence of your call centre staff reflects on you as an organisation and quite frankly to me is shocking and poor. Ref ***