HM
Hein M
1 reviews | Active since Jul 2022
25 Jun 2024, 17:07
No service
I app**** for an increase in my eap limit on my business acccount on friday 21st june. I again reminded my banker monday morning 24th. I tried phoning customer service with no answer. I sent a mail to another banker who requested someone to assist. This morning 25th i phoned business banking. Person i spoke to said someone will phone me shortly. No phonecall. Later my banker asked for my card number. He the requested someone to help. Still nothing. My business is standing still as i cannot buy stock. I am losong sales
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Jun 2024, 17:17Dear Hein,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jun 2024, 17:17
Official
Dear Hein,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
HM
Hein M's updateReviewer Update
25 Jun 2024, 18:12The biggest problem today with banking is that you have no one to talk to when you have a problem. Your customer service number is a waste of time. You hold on for 30 minutes only to be told you have to be transferred or phone elsewhere.
HM
Hein M's update25 Jun 2024, 18:12
Reviewer Update
The biggest problem today with banking is that you have no one to talk to when you have a problem. Your customer service number is a waste of time. You hold on for 30 minutes only to be told you have to be transferred or phone elsewhere.
Standard Bank's replyOfficial
26 Jun 2024, 07:02Hi Hein
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2024, 07:02
Official
Hi Hein
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***