AL
Ana L
1 reviews | Active since Mar 2009
01 Nov 2022, 11:22
No service
I ordered a replacement card about a month ago and I asked for it to be delivered via courier to my home. Now I see on the latest statement that I have been charged R 145.00 for the card replacement fee and R 159.00 for delivery fee.
The best is I`ve yet to receive my card despite sending emails etc.
Best you reverse those charges immediately!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Nov 2022, 11:51Good Day Ana
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Nov 2022, 11:51
Official
Good Day Ana
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AL
Ana L's updateReviewer Update
08 Nov 2022, 12:32I have now received the card almost a month later. When I called to get my pin after card was delivered I got told my card does not come up on the system. When I tried later at the ATM late yesterday afternoon the same thing. What kind of service are you actually offering your clients? Appalled at the lack of it.
AL
Ana L's update08 Nov 2022, 12:32
Reviewer Update
I have now received the card almost a month later. When I called to get my pin after card was delivered I got told my card does not come up on the system. When I tried later at the ATM late yesterday afternoon the same thing. What kind of service are you actually offering your clients? Appalled at the lack of it.
Standard Bank's replyOfficial
08 Nov 2022, 12:45Good day Ana
We apologize that this has been your experience. We have requested one of our consultants to make contact as assist.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize that this has been your experience. We have requested one of our consultants to make contact as assist.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply08 Nov 2022, 12:45
Official
Good day Ana
We apologize that this has been your experience. We have requested one of our consultants to make contact as assist.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We apologize that this has been your experience. We have requested one of our consultants to make contact as assist.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***