AVdL
Anne Van der Linden

1 reviews | Active since Jul 2012

16 Feb 2015, 09:30

No Service

Standard Bank keep phoning me on unlised numbers. They get cross with me because I will no speak to them. How do I know that it is standard phoning and not **********? On Friday 13.02.2015 I walked into standard bank in Molteno and was 6th in the inquiries queue. Queue did not move so I walked out again and notice stickers on the floor saying award for best service. Saturday morning I went into Queenstown branch and went upstairs and Vuyo Kwaza tried assisting me, but had no clue as to what he was doing. I once again walked out. Then I went to branch at P&P Mall. Much to my disgust the branch was closed. The courier service was also standing outside the door and was most frustrated. Can you imagine how I felt?<br> <br> IS THIS WHAT STANDARD BANK WAS AWARDED BEST BANK FOR SERVICE FOR?<br> <br> I Live in Bethulie and am not able to go a Standard bank branch daily. Maybe you must make your banking services more accessable and have trained staff members and not cleaners helping clients.

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Replies (1)
Standard Bank
Standard Bank's reply16 Feb 2015, 15:02
Official
Hello avanderlinden,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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