No Service

---------- Forwarded message --------- From: Johan Jacobs <***> Date: Fri, Dec 30, 2022, 14:37 Subject: Assistance- Card Number: ***, Account number: ***7/Card Number: ***, account number: ***2(Sum1 accounts). To: <***>

Good day,

Hope you are doing well,

Regarding the above matter,

I would like to know if you can assist me with the logging in for my kids on the Standard Bank app, are they allowed to download and log into the app, because when I was with FNB I could monitor them on my app and they could transact on their app, we had no difficulties, my son tried to register and log in and he got an error message(card can't be linked to another profile), we've registered with his(my son's) details on his standard bank app, but when we get to the OTP method it gives my cellphone number and my email address and when we select any of the two we get the mentioned error message, I've requested assistance on the Standard Bank app but they want me to phone the call centre(***), we don't have airtime to always phone the call centres and hold on for a long time, that's why we use email, chat services, etc because it's cheaper but we don't get thr proper assistance,

Please assist urgently,

Will wait to hear from you,

Thank you,

Johan Jacobs - Identity Number: ***, contact numbers: ***