No.Service

I requested a new card, I was advised it will take 10 working days. On the 15th of June, I received n sms to say I can collect my card, I went on the 17th of June, after wasting 15 minutes of my time to be told that the card was sent to Olievenhoutbos. I never went there and I do not bank there. After not receiving a phone call from them as promised, I went back on the 22nd of June, still no card, now the lack of urgency is appalling, as it is 3 weeks.....you have disappointed me!