MH
MATHILDA H
1 reviews | Active since May 2014
18 Aug 2022, 12:10
NO SERVICE
We have forwarded the necessary documentation to deceased department at Standard bank, to date we did not received ANY feedback. When phoning in they just advise that they are busy with the query. Deceased department is really non existent, this is estate lates that we are dealing with and it needs to be handled in a certain time frame. Maybe a query with the ombudsman will help.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
18 Aug 2022, 12:25Good day Mathilda
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We will escalate this matter to our team and we will be in touch.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We will escalate this matter to our team and we will be in touch.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Aug 2022, 12:25
Official
Good day Mathilda
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We will escalate this matter to our team and we will be in touch.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We will escalate this matter to our team and we will be in touch.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
MH
MATHILDA H's updateReviewer Update
16 Sept 2022, 10:22ESTATE LATE DB PARKINSON
We refer to our mail below :
Good day
We refer to our mail below :
Good day
Please advise on the below queries as a matter of urgency :
- Please see the attached Excel spreadsheets.
Our queries are all highlighted in Red. - Also, you will see on the attached certificate that the date of death is incorrect.
- In summary, the amounts which are still due is as follows:
R755.66 from fixed deposit account 22 856 633 9
R1002.42 which was left in the STD bank EL account *** (this is legitimately due as it was interest accrued in favour of the estate less the bank charge)
R? query on principle app**** to close off fixed deposit account ***5 and interest foregone
- What was the two payments for that were made out of the EL STD Bank account as highlighted.
MH
MATHILDA H's update16 Sept 2022, 10:22
Reviewer Update
ESTATE LATE DB PARKINSON
We refer to our mail below :
Good day
We refer to our mail below :
Good day
Please advise on the below queries as a matter of urgency :
- Please see the attached Excel spreadsheets.
Our queries are all highlighted in Red. - Also, you will see on the attached certificate that the date of death is incorrect.
- In summary, the amounts which are still due is as follows:
R755.66 from fixed deposit account 22 856 633 9
R1002.42 which was left in the STD bank EL account *** (this is legitimately due as it was interest accrued in favour of the estate less the bank charge)
R? query on principle app**** to close off fixed deposit account ***5 and interest foregone
- What was the two payments for that were made out of the EL STD Bank account as highlighted.
Standard Bank's replyOfficial
16 Sept 2022, 10:44Hi Mathilda
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
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Standard Bank's reply16 Sept 2022, 10:44
Official
Hi Mathilda
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
MH
MATHILDA H's updateReviewer Update
23 Sept 2022, 08:15Good day
Once again no feedback, this is urgent :
- Also, you will see on the attached certificate that the date of death is incorrect.
- In summary, the amounts which are still due is as follows:
R755.66 from fixed deposit account 22 856 633 9
R1002.42 which was left in the STD bank EL account *** (this is legitimately due as it was interest accrued in favour of the estate less the bank charge)
MH
MATHILDA H's update23 Sept 2022, 08:15
Reviewer Update
Good day
Once again no feedback, this is urgent :
- Also, you will see on the attached certificate that the date of death is incorrect.
- In summary, the amounts which are still due is as follows:
R755.66 from fixed deposit account 22 856 633 9
R1002.42 which was left in the STD bank EL account *** (this is legitimately due as it was interest accrued in favour of the estate less the bank charge)
Standard Bank's replyOfficial
23 Sept 2022, 08:29Good Day Mathilda
We will escalate your matter.
Our Consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
We will escalate your matter.
Our Consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2022, 08:29
Official
Good Day Mathilda
We will escalate your matter.
Our Consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
We will escalate your matter.
Our Consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***