LW
Leon W

1 reviews | Active since Apr 2015

19 Sept 2018, 09:48

No service

I have written so many times regarding the Service standard bank has provide regarding an insurance claim. I pay 1698 per month for insurance just to be told they do not claim for Electricity surges. However the electric surge caused damage to my Garage motors ,Both caught fire one was salnageable but burnt but the other one is damaged beyond recognition. The reason for this is that we were able to extinguish the fire and disconnect the other one before any further damage was caused. I want this matter resolved .I ma not accepting the claim for one motor but both. If we were not there we would be claiming for another house. Sunbird assessors relayed their feedback to standard bank for replacement of both motors as well as the LED lights round the house. Standard bank came back with a substandard claim which does not even claim for one motor. This is the last time i report on hello peter .Next step will be social media and the newspapers. Please let a manager phone me i will also not deal with rude staff. My number is ********** 017. I er iterate the next thing you will be hearing from me is on social media. I will also post pictures.

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Replies (1)
Standard Bank
Standard Bank's reply19 Sept 2018, 10:08
Official

Dear Leon

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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