CH
Caroline H

1 reviews | Active since Mar 2011

09 Jul 2018, 18:02

no SERVICE !!!!!!

Where is the services... I have spend more than R1500 on airtime... Then was promised to be phoned back...and I am still waiting for the call. All because I am overseas trying to load a beneficiary internationally for saudi and on my internet banking it states that I must go to my closest branch !!! I have been kept busy on the phone by being asked the dumbest questions ever!!! It had nothing to do with the technical issues. Spending time on **** and not the real service!!!! So please tell.me when will this **** be fixed????? Are you a bank or a play group making money via airtime??? Start beeing a proper ban****!!

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2018, 03:24
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

CH
Caroline H's update10 Jul 2018, 12:41
Reviewer Update
and this is you response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! wake up... and start working !!!!!!!!!!!!!! Good day kindly contact our call centre on +***0 option 2 and they will assist you with making a transfer on Mobile App. Refilwe Moepye Service Consultant: TPS Operations International Banking Service Desk Telephone: ***International: 27 10 ********** E-mail: **********