1 reviews | Active since Sept 2017
No Service!
What an unbelievably inefficient bank! I app**** for an iStore card 3 weeks ago and it was only delivered yesterday. I swallowed the pill and kept my cool They then asked me to print out documents I already uploaded in my application to give to the courier. Again I swallowed the pill and endured Today I call the IVR number to activate my pin and the prompter claims that my details are incorrect. Regardless of the fact that my cell number is all over my application I then call the call center and no one answers I am then refered to the web chat on the website, but I need to create a profile first.
I CAN NOT GET HOLD OF ANYONE AT YOUR BANK to activate my card!
Do you want this business. I have been suffering for 3 weeks with a process that should have taken 4 days
We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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*** (fax)
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We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Thato Mafanto
Thank you for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Thato Mafanto
Thank you for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***