No Service

Good day, I have been battling with Standard Banks call centre. I have lodged a request for a payment reversal on the 13 November 2017. Reference number ********** 2 and ********** 0. I followed up daily and today I was told that they do not pick the reference numbers up. To make matters worse, they keep me online for 30 minutes and then I am cut off. When I phone back, again I have to do the whole security check again. I need these reversals to be done today – if not, I will move my account of 10 years (Business and personal). This is totally unacceptable.