DB
Diane B
1 reviews | Active since Sept 2011
23 Oct 2019, 09:37
No service
So i have been complaining about service i am not receiving from Standard bank but i guess over 15 years of being a client means nothing. I have waited now for assistance just to find out what the premium would be if i fixed an account? Still waiting, i have also requested a new prestige banker.... Still waiting. I guess it's time to move to another bank.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Oct 2019, 04:04Hello Diane,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
S. Martin
Complaint Resolution Centre
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Standard Bank's reply24 Oct 2019, 04:04
Official
Hello Diane,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
S. Martin
Complaint Resolution Centre
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***
*** (fax)
***
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Standard Bank's replyOfficial
31 Oct 2019, 11:03Dear Diane
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Oct 2019, 11:03
Official
Dear Diane
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***