No service

Pathetic service at the Home Loans Department.<br> I have recently received my SA ID book, which qualifies me for a better interest rate. For 4 weeks !!! I have been trying to get in touch with the department to upload my ID book details. Still no luck.<br> First I went to the main branch in Cape Town, where the consultants were not able to help me but put me on the phone with the call center instead (Btw, they do have a home loan department which apparently only deals with applications). At least they were able to take a copy of my ID, certify it and fax it through. I spend 2h !!! at the branch only to find out when I followed up a week later with the call center that the fax was not received because apparently they have technical issues. I had to get my ID certified again and email it through. When I followed up the second time, again no progress and I was asked to send it to a different email address. This has now been going on for several weeks - talking to the customer care line, doing about 20 security checks and resending my ID book details - only to get nowhere.<br> Is this a delay tactic?<br>