no serice for a month, not even a call back

i have 2 issues with Standard bank service and lack of urgency. a very confused call centre with no TL or managers available at any given time, i have evn tried my prestige bank and didnt even get a call. i have log it to complaints and still didnt resolve anything. can some please assist me, i have made over 43calls to standard bank and will provide a print out, i have app**** for vehicle finance due to my recent op which leave me not mobile and had to change cars, i also app**** with other banks and recieved a response even though i dont bank with them, but extremely sad that my own bank cant provide me with any feedback. please can someone get incontact with me.