no sense of urgency whatsoever

I sent the below complaint to standard bank on the 26th of March 2015, and to this day I'm still awaiting a response , it ****es me off cause this is an urgent matter that I need to know regarding my bond , they fail to give feedback but will never fail to take an installment from my bank account. The so called turnaround time is just a lie as it's never met, rather don't put it there. <br> I just received my recent home loan statement on the 11 March 2015, my concern is that my balance reflect exactly the same as the balance on the previous statement received on the 17 September 2014.<br> How is this possible??? I haven't missed any payments and have been paying a little bit extra into my account, I honestly fail to understand how is there no difference in a period of 6 months and it makes me question the accuracy of the statements I've been receiving all along, are the calculations done properly??? Please can I get accurate feedback/calculations shown as to how exactly am I charged interest if this is however a fault from your side I will still question the accuracy of the previous statements as this is just not right? <br> Can someone consider the urgency of this and get back to me????<br>