No sense of urgency to unfreeze business account (2 months later)

Our school account (Mofufutso Primary school) has been frozen for 2 months. documents have been submitted multiple times and we had to wait for an appointment for 2 weeks. when I called the branch after 2 weeks, i was informed that the business banker was supposed to call me. I emailed the business banker and sent her the required documents on 28 May 2027, today it is the 1st of June and she has gone mute. I have sent follow up emails but to no avail. This has been a major setback for the school as debit orders have bounced, printers are without ink, stationery can't be purchased and service providers are not paid. tasks are not completed and exam time is nearby. There is no sense of urgency shown by the consultants at all.