No sense of urgency, poor banking

When you join their prestige banking hoping things will be easier for you with a private banker but only to be served with a plate full of nonsense. I made a payment yesterday around 7pm from my credit card but it is still not showing under my transactions not even the sms to the beneficiary is reflecting. This is my new place's rent money I am talking about, now I am failing to prove to my landlord that I have made payments, my son and I have nowhere to sleep because standard cannot help me. They said it takes ****en 24 hours to reflect on my statement but here I am 24 + hours later with nothing to prove to the agents. Someone who is said to be my private banker left me without any notification, only finding out when I needed help. This is such an embarrassing act from one of the biggest banks in Africa, what a shame. They are not responding to my urgent mails I sent, when I call I am being told they are transferring my call only to be left on the line for 38min without any assistance. I am so disappointed