NO SENSE OF URGENCY NO FEEDBACK POOR CUSTOMER SERVICE!

On 28/04/2021 @ 14:23 an email was sent to Standard bank *** ( to inform about my dads passing. On 7 May 2021 @ 11:07 I received a confirmation from Mothapo Christina that they have successfully on-boarded the estate. 13May 2021@ 11:31 I receive an email from the bank my team of experts of which Kelly-Ann Joodt was the estate officer. Emailed Kelly 2021/06/15 15:23 this was the response " I will liaise with my manager and confirm your family’s request. We still the await the original Will from Safe custody and will confirm once in receipt." on 21/07/22 12:51 I asked for feedback 21/07/22 12:51 the response was Kinldy note, I am no longer in the employ of Standard Trust Limited. Please contact *** Contacted Yumnah 2021/07/27 09:34 no response contact the list of teams forever and a day no answer I do understand that we all are very busy but feedback is all I wanted If I don't make contact nobody else does I logged a complaint 23/07/2021 and they sent me an email dated 26 July to provide details I mean really, CALL ME! there is no sense of urgency here Joseph Fallie sincerely apologized with reference *** and escalated the complaint to Yumnah. On 17 08/2021 I received an email from Yumnah and asked for feedback and ask that I do not explain myself again she must please read the previous emails sent To date still nothing. Can Someone please call me to resolve this matter once and for all.