sS
smkhwanazi S
1 reviews | Active since Jun 2017
29 Dec 2024, 03:46
No sense of urgency Highly disappointed new client
Disappointing service received. Bought mtn data on the standard bank app off my credit card only to receive an error message that has purchase unsuccessful.
Lo and behold the R499 transaction went through but I did not receive the data bundle.
Immediately contacted the call center for assistance so they can log a ticket with Blue telecoms or whoever they use as their service provider so I can be credited as my data were never loaded.
Was only met with please wait till 8am to get assistance .
Rather disappointed at the level of urgency received especially as a new client.
Just log a ticket and can I be credited the amount back . I still have the screenshot error received should anyone be interested.
Hope you will treat this matter with urgency.
Regards
Very disappointed new client
Helpful (0)
Replies (25)0
Replies (25)
Standard Bank's replyOfficial
29 Dec 2024, 08:00Hi Phila
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Dec 2024, 08:00
Official
Hi Phila
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
sS
smkhwanazi S's updateReviewer Update
29 Dec 2024, 12:02Its 10am. Nothing has been done.
No ref provided. No ticket logged with your service provider. The data was never received do I now need to wait a month before the funds are credited back into my credit card.
No screenshot was asked for that I took of the purchase unsuccessful error
No ref provided. No ticket logged with your service provider. The data was never received do I now need to wait a month before the funds are credited back into my credit card.
No screenshot was asked for that I took of the purchase unsuccessful error
sS
smkhwanazi S's update29 Dec 2024, 12:02
Reviewer Update
Its 10am. Nothing has been done.
No ref provided. No ticket logged with your service provider. The data was never received do I now need to wait a month before the funds are credited back into my credit card.
No screenshot was asked for that I took of the purchase unsuccessful error
No ref provided. No ticket logged with your service provider. The data was never received do I now need to wait a month before the funds are credited back into my credit card.
No screenshot was asked for that I took of the purchase unsuccessful error
Standard Bank's replyOfficial
29 Dec 2024, 12:06Hi Phila
Please allow our team time to look into the matter and we will provide feedback.
Kindest regards,
Please allow our team time to look into the matter and we will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Dec 2024, 12:06
Official
Hi Phila
Please allow our team time to look into the matter and we will provide feedback.
Kindest regards,
Please allow our team time to look into the matter and we will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
sS
smkhwanazi S's updateReviewer Update
29 Dec 2024, 12:10I experienced a similar issue with my main bank.
I called in after verification they gained entry onto my banking app and confirmed the transaction were done and took the transaction number down.
They then logged a ticket with their service provider and confirmed with the network I had indeed not received the data package.
I was credited back my money and this was done under 3 days.
I am struggling to get a reference no. with you guys.
Very dissapointed
I called in after verification they gained entry onto my banking app and confirmed the transaction were done and took the transaction number down.
They then logged a ticket with their service provider and confirmed with the network I had indeed not received the data package.
I was credited back my money and this was done under 3 days.
I am struggling to get a reference no. with you guys.
Very dissapointed
sS
smkhwanazi S's update29 Dec 2024, 12:10
Reviewer Update
I experienced a similar issue with my main bank.
I called in after verification they gained entry onto my banking app and confirmed the transaction were done and took the transaction number down.
They then logged a ticket with their service provider and confirmed with the network I had indeed not received the data package.
I was credited back my money and this was done under 3 days.
I am struggling to get a reference no. with you guys.
Very dissapointed
I called in after verification they gained entry onto my banking app and confirmed the transaction were done and took the transaction number down.
They then logged a ticket with their service provider and confirmed with the network I had indeed not received the data package.
I was credited back my money and this was done under 3 days.
I am struggling to get a reference no. with you guys.
Very dissapointed
Standard Bank's replyOfficial
29 Dec 2024, 12:11Hi Phila
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2024, 12:11
Official
Hi Phila
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
30 Dec 2024, 11:28Its a working day and still no feedback . This is rather disappointing to say the least.
No urgency whatsoever ever!!! What have you done so far???! No reference numbers have you even bother contacting your service provider so they can credit me back. This is ridiculous service in all honesty
No urgency whatsoever ever!!! What have you done so far???! No reference numbers have you even bother contacting your service provider so they can credit me back. This is ridiculous service in all honesty
sS
smkhwanazi S's update30 Dec 2024, 11:28
Reviewer Update
Its a working day and still no feedback . This is rather disappointing to say the least.
No urgency whatsoever ever!!! What have you done so far???! No reference numbers have you even bother contacting your service provider so they can credit me back. This is ridiculous service in all honesty
No urgency whatsoever ever!!! What have you done so far???! No reference numbers have you even bother contacting your service provider so they can credit me back. This is ridiculous service in all honesty
sS
smkhwanazi S's updateReviewer Update
30 Dec 2024, 11:29Fix this mess!! Do not have data options when clearly there is a fault when purchasing the MTN SUPERDATA R499 Package. Your level of urgency is appalling
sS
smkhwanazi S's update30 Dec 2024, 11:29
Reviewer Update
Fix this mess!! Do not have data options when clearly there is a fault when purchasing the MTN SUPERDATA R499 Package. Your level of urgency is appalling
Standard Bank's replyOfficial
30 Dec 2024, 12:22Hi Phila
We sincerely apologize for the delay caused in this regard.
We will contact our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
We will contact our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 12:22
Official
Hi Phila
We sincerely apologize for the delay caused in this regard.
We will contact our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay caused in this regard.
We will contact our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
30 Dec 2024, 16:21You have been "attempting" to get in touch since Sunday
It is now after 4pm and still nothing.
Please provide me with ref number, your service provider e.g Blue telecoms or which ever provider you use and their number.
Let me follow up myself as your ppl are failing to do the bare minimum.
R499 is slot of money which needs to be credit as I did not rrecieve any data.
Regards
It is now after 4pm and still nothing.
Please provide me with ref number, your service provider e.g Blue telecoms or which ever provider you use and their number.
Let me follow up myself as your ppl are failing to do the bare minimum.
R499 is slot of money which needs to be credit as I did not rrecieve any data.
Regards
sS
smkhwanazi S's update30 Dec 2024, 16:21
Reviewer Update
You have been "attempting" to get in touch since Sunday
It is now after 4pm and still nothing.
Please provide me with ref number, your service provider e.g Blue telecoms or which ever provider you use and their number.
Let me follow up myself as your ppl are failing to do the bare minimum.
R499 is slot of money which needs to be credit as I did not rrecieve any data.
Regards
It is now after 4pm and still nothing.
Please provide me with ref number, your service provider e.g Blue telecoms or which ever provider you use and their number.
Let me follow up myself as your ppl are failing to do the bare minimum.
R499 is slot of money which needs to be credit as I did not rrecieve any data.
Regards
Standard Bank's replyOfficial
30 Dec 2024, 17:36Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 17:36
Official
Good day,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
31 Dec 2024, 10:37Day 3 and still not have been credited..
If this is how you treat an issue which you say its 'priority' but I am receiving the complete OPPOSITE!!
Provide me with the name of your service provider.
The reference for this case with them.
The number to call them on.
I will call them directly.
I am tired of waiting for nothing to happen.
If this is how you treat an issue which you say its 'priority' but I am receiving the complete OPPOSITE!!
Provide me with the name of your service provider.
The reference for this case with them.
The number to call them on.
I will call them directly.
I am tired of waiting for nothing to happen.
sS
smkhwanazi S's update31 Dec 2024, 10:37
Reviewer Update
Day 3 and still not have been credited..
If this is how you treat an issue which you say its 'priority' but I am receiving the complete OPPOSITE!!
Provide me with the name of your service provider.
The reference for this case with them.
The number to call them on.
I will call them directly.
I am tired of waiting for nothing to happen.
If this is how you treat an issue which you say its 'priority' but I am receiving the complete OPPOSITE!!
Provide me with the name of your service provider.
The reference for this case with them.
The number to call them on.
I will call them directly.
I am tired of waiting for nothing to happen.
sS
smkhwanazi S's updateReviewer Update
31 Dec 2024, 13:49Good day
No one is looking into anything honestly.
I have yet to receive a call and no reference no?
No one is looking into anything honestly.
I have yet to receive a call and no reference no?
sS
smkhwanazi S's update31 Dec 2024, 13:49
Reviewer Update
Good day
No one is looking into anything honestly.
I have yet to receive a call and no reference no?
No one is looking into anything honestly.
I have yet to receive a call and no reference no?
Standard Bank's replyOfficial
31 Dec 2024, 14:02Dear Phila
We're so sorry to hear this.
We will follow up with our team.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We will follow up with our team.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Dec 2024, 14:02
Official
Dear Phila
We're so sorry to hear this.
We will follow up with our team.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We will follow up with our team.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
03 Jan 2025, 16:26Day 5 and still no feedback. R499 may not be much for you butvit is indeed alot for me!
Your agents have done completely nothing!!!
Why are you refusing with your service providers number and reference number for the case logged with them???
Provide this to me NOW!!!! I will call them myself.
WORST SERVICE I HAVE EVER RECIEVED FROM A BANK. PROVIDE ME WITH THESE DETAILS I WILL SORT IT OUT NOW.
5 DAYS LATER NOTHING!!!!!!
Your agents have done completely nothing!!!
Why are you refusing with your service providers number and reference number for the case logged with them???
Provide this to me NOW!!!! I will call them myself.
WORST SERVICE I HAVE EVER RECIEVED FROM A BANK. PROVIDE ME WITH THESE DETAILS I WILL SORT IT OUT NOW.
5 DAYS LATER NOTHING!!!!!!
sS
smkhwanazi S's update03 Jan 2025, 16:26
Reviewer Update
Day 5 and still no feedback. R499 may not be much for you butvit is indeed alot for me!
Your agents have done completely nothing!!!
Why are you refusing with your service providers number and reference number for the case logged with them???
Provide this to me NOW!!!! I will call them myself.
WORST SERVICE I HAVE EVER RECIEVED FROM A BANK. PROVIDE ME WITH THESE DETAILS I WILL SORT IT OUT NOW.
5 DAYS LATER NOTHING!!!!!!
Your agents have done completely nothing!!!
Why are you refusing with your service providers number and reference number for the case logged with them???
Provide this to me NOW!!!! I will call them myself.
WORST SERVICE I HAVE EVER RECIEVED FROM A BANK. PROVIDE ME WITH THESE DETAILS I WILL SORT IT OUT NOW.
5 DAYS LATER NOTHING!!!!!!
Standard Bank's replyOfficial
06 Jan 2025, 07:43 Dear Phila
Please note that our team will contact you today.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team will contact you today.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2025, 07:43
Official
Dear Phila
Please note that our team will contact you today.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team will contact you today.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
07 Jan 2025, 12:42No one contacted me again!
Instead I keep getting calls for death cover from standard bank and getting ucount rewards also being shoved down my throat. Repeatedly declined yet they still call to tell me imagine of I were to be in a car accident.
Please provide me a case number for this query as I will be taking this matter up with the ombudsman.
1. Failure to provide ref no. as proof of case lodged with provider.
2. +-5 working days matter is not resolved.
3. Refusal to provide their service providers details as to sort this issue out on my own and Standard bank has failed DISMALLLY .
I will be reporting this matter to the ombudsman provide me with correct reference.
Regards
Instead I keep getting calls for death cover from standard bank and getting ucount rewards also being shoved down my throat. Repeatedly declined yet they still call to tell me imagine of I were to be in a car accident.
Please provide me a case number for this query as I will be taking this matter up with the ombudsman.
1. Failure to provide ref no. as proof of case lodged with provider.
2. +-5 working days matter is not resolved.
3. Refusal to provide their service providers details as to sort this issue out on my own and Standard bank has failed DISMALLLY .
I will be reporting this matter to the ombudsman provide me with correct reference.
Regards
sS
smkhwanazi S's update07 Jan 2025, 12:42
Reviewer Update
No one contacted me again!
Instead I keep getting calls for death cover from standard bank and getting ucount rewards also being shoved down my throat. Repeatedly declined yet they still call to tell me imagine of I were to be in a car accident.
Please provide me a case number for this query as I will be taking this matter up with the ombudsman.
1. Failure to provide ref no. as proof of case lodged with provider.
2. +-5 working days matter is not resolved.
3. Refusal to provide their service providers details as to sort this issue out on my own and Standard bank has failed DISMALLLY .
I will be reporting this matter to the ombudsman provide me with correct reference.
Regards
Instead I keep getting calls for death cover from standard bank and getting ucount rewards also being shoved down my throat. Repeatedly declined yet they still call to tell me imagine of I were to be in a car accident.
Please provide me a case number for this query as I will be taking this matter up with the ombudsman.
1. Failure to provide ref no. as proof of case lodged with provider.
2. +-5 working days matter is not resolved.
3. Refusal to provide their service providers details as to sort this issue out on my own and Standard bank has failed DISMALLLY .
I will be reporting this matter to the ombudsman provide me with correct reference.
Regards
Standard Bank's replyOfficial
07 Jan 2025, 13:24Good day Phila,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jan 2025, 13:24
Official
Good day Phila,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
sS
smkhwanazi S's updateReviewer Update
07 Jan 2025, 13:38Its been a whole week . There is no priority here.
I have asked for a ref number for this query as I am writing to the ombudsman.
I do not care about your priority which takes months or years.
I am lodging a case with the ombudsman's and require a ref number. Please provide it.
I have asked for a ref number for this query as I am writing to the ombudsman.
I do not care about your priority which takes months or years.
I am lodging a case with the ombudsman's and require a ref number. Please provide it.
sS
smkhwanazi S's update07 Jan 2025, 13:38
Reviewer Update
Its been a whole week . There is no priority here.
I have asked for a ref number for this query as I am writing to the ombudsman.
I do not care about your priority which takes months or years.
I am lodging a case with the ombudsman's and require a ref number. Please provide it.
I have asked for a ref number for this query as I am writing to the ombudsman.
I do not care about your priority which takes months or years.
I am lodging a case with the ombudsman's and require a ref number. Please provide it.
sS
smkhwanazi S's updateReviewer Update
08 Jan 2025, 09:29We are soon on our to Day 10 of no refund and refusal with reference number.
They are now refusing with a case number for my case as I am busy completing a form for the banking ombudsman.
I need the ref no for this case so I can complete the form . You can continue prioritizing whatever useless stuff you prioritize.
And tell your agents to stop calling me about taking out cover for up to 1,5 mil
Ref no pls
They are now refusing with a case number for my case as I am busy completing a form for the banking ombudsman.
I need the ref no for this case so I can complete the form . You can continue prioritizing whatever useless stuff you prioritize.
And tell your agents to stop calling me about taking out cover for up to 1,5 mil
Ref no pls
sS
smkhwanazi S's update08 Jan 2025, 09:29
Reviewer Update
We are soon on our to Day 10 of no refund and refusal with reference number.
They are now refusing with a case number for my case as I am busy completing a form for the banking ombudsman.
I need the ref no for this case so I can complete the form . You can continue prioritizing whatever useless stuff you prioritize.
And tell your agents to stop calling me about taking out cover for up to 1,5 mil
Ref no pls
They are now refusing with a case number for my case as I am busy completing a form for the banking ombudsman.
I need the ref no for this case so I can complete the form . You can continue prioritizing whatever useless stuff you prioritize.
And tell your agents to stop calling me about taking out cover for up to 1,5 mil
Ref no pls
sS
smkhwanazi S's updateReviewer Update
08 Jan 2025, 09:30Stop providing your automative response.
SEND ME A REF NO INORDER TO LODGE MY CASE WITH THE OMBUDSMAN.
SEND ME A REF NO INORDER TO LODGE MY CASE WITH THE OMBUDSMAN.
sS
smkhwanazi S's update08 Jan 2025, 09:30
Reviewer Update
Stop providing your automative response.
SEND ME A REF NO INORDER TO LODGE MY CASE WITH THE OMBUDSMAN.
SEND ME A REF NO INORDER TO LODGE MY CASE WITH THE OMBUDSMAN.
sS
smkhwanazi S's updateReviewer Update
08 Jan 2025, 09:37I've contacted NFOSA they said you need to provide me with the complaint reference number.
Please advise if you refusing so I can contact them again.
Im tired of your nonsend R499 is slot of money!!!
Please advise if you refusing so I can contact them again.
Im tired of your nonsend R499 is slot of money!!!
sS
smkhwanazi S's update08 Jan 2025, 09:37
Reviewer Update
I've contacted NFOSA they said you need to provide me with the complaint reference number.
Please advise if you refusing so I can contact them again.
Im tired of your nonsend R499 is slot of money!!!
Please advise if you refusing so I can contact them again.
Im tired of your nonsend R499 is slot of money!!!
sS
smkhwanazi S's updateReviewer Update
08 Jan 2025, 09:39*nonsense
sS
smkhwanazi S's update08 Jan 2025, 09:39
Reviewer Update
*nonsense
sS
smkhwanazi S's updateReviewer Update
08 Jan 2025, 12:37I have been bombarded with calls from your agents telling me i could die in an accident today and i need insurance already 3 times in a day . You never advised you would call .
Call at 3pm
Call at 3pm
sS
smkhwanazi S's update08 Jan 2025, 12:37
Reviewer Update
I have been bombarded with calls from your agents telling me i could die in an accident today and i need insurance already 3 times in a day . You never advised you would call .
Call at 3pm
Call at 3pm
sS
smkhwanazi S's updateReviewer Update
10 Jan 2025, 08:56my money has been refunded into my account. Thank you
sS
smkhwanazi S's update10 Jan 2025, 08:56
Reviewer Update
my money has been refunded into my account. Thank you
Standard Bank's replyOfficial
10 Jan 2025, 12:32Hi Phila
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jan 2025, 12:32
Official
Hi Phila
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team