lL
lebogang L

1 reviews | Active since Aug 2019

10 Feb 2021, 14:34

No sense of Urgency

I don't like what standard bank is doing to its customers, i app**** for a limit increase on my revolving loan account yesterday and the funds has still not reflected on my account. I app**** using my banking App, i received an approval email with my contract and they requested that i send my 3 months bank statement and paysil to *** at which i did immediatetly but to my suprise no feedback has been given. My acc no is ***. When i app**** i stated that the funds will be for emergency but standard bank doesn't see that. I normally apply on a call with an agent and once everything has been said and done, the funds is transfered immediatetly so i don't understand why this one is taking so long.

Please transfer the funds i need it urgently, that's why i increased my limit

Regards Lebo

0
Replies (1)
Standard Bank
Standard Bank's reply11 Feb 2021, 01:42
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 ***