NO Sense of urgency | Dab Service

We have tried to get our matter resolved since March 2015. After finally getting assistance from Standard Bank, we then had endless issues trying to finalise our matter. Now sins July 2015 we have received discriminating emails from Standard Bank to which we rep**** stating we have been left in the dark. After escalation to CRR Service Recovery Unit | Complaints Resolution Centre, Megan Scullard was assigned to our case to which AGAIN nothing was done and re-escalated to her senior. Olivia Stewart called me and I went through the brief, I was advised to draft a email to her, however, due to technical issues lost her contact details. For the past 4 (four) days I have emailed Megan Scullard and left messages for her to contact me WITH NO RESPONSE. Finally, after calling Standard Bank and being on hold for about 45 minutes I was able to get the contact details for Olivia Stewart.<br> <br> This however DOES NOT lighten the fact that there is no sense of urgency from Standard Bank and in this lack of attention to detail, causes discriminating outbursts from the Bank.