No sense of urgency at all

If I could give zero rating I would rate Standard Bank Zero. At this point I would say Standard Bank no longer care for their clients. They have no sense of urgency at all. This is after a review I posted last week Friday about their poor customer service. In their reply they stated that they will contact me but they never did. I am still waiting for assistance when I clearly stated the urgency of the matter on my last review.

I've had countless conversations with their facebook team, just when I think the problem is close to be resolved they go back and make excuses. And at this point I'm happy to say I am ****ed with their service. The poor girl's money is still not reversed and I stated last week that she needed it urgently.

I then asked to speak to a manager but whenever I ask to speak to the manager the facebook team attempt to resolve the problem themselves and then continue to ask me stupid questions I had already answered. At last they asked for my contact details and bank account number, So I thought they would resolve the issue, little did I know that they were only buying time. it has been 4 days still no contact from any of them.

And one last stupid thing, this girl transferred R270 into my account by mistake but I couldn't return it because of the problem I have with my account, for this they say the girl should request recall but there will be a charge of R295, that is more than what was transferred so how does it help? I honestly consider changing banks.