No sense of urgency, accountability and lies.

I have been trying to get my money to be paid into my account by standard bank for over 2 months now. The contact centre is not able to assist as they always need to escalate to the case managers who have become rather unresponsive and always lying. i was promised that funds would finally be in my account by last week but to date nothing has been paid into my account and no one has bothered to contact me to explain what is happening or why i haven’t been paid my money. I have probably spoken to the entire department including management but the level of accountability is close to nothing as one person has their own turn around time and explanation. As a client that has been banking with you for so many years, i would think that client loyalty would count but clearly it means nothing. I am just a drop in the ocean client.

To name a few of the people i spoke to: Mpho Tefu,Mmabatho Rathete,Temoso and Beauty.. Investigator Amanda Nkosi the one promised that money will be in my account today and nothing was received.

I need this resolved and funds to be in my account ASAP as this is long overdue.