No sense of urgency

Money was deposited into my account via an ATM machine by a third party. On that day I called in but no query could be logged as it was a Sunday. Are we not paying for the extra service ??? The next day I called to log the query and was told that there is a waiting period. I called again only to find out that the first query was removed from the system !! The query was logged again . I had to explain the same story four times to four different consultants. In this age of technology are customer complaints not captured electronically. I am still awaiting a response. beginning to think that Standard Bank service is slowly going down the drain - employ proper staff who speak the universal language of English please.