No sense of urgency

The worst bank to deal with regarding anything, your call Center staff is the worst so *********** in just doing they job, disgrace to the industry. My vehicle was written off . Standard bank insurance settled the car , now the debit order is still running odd mr account , call you call Center and I’m begin transferred to every department but the one that can assist, 2 nd time this as happen and the first I had to wait 2 weeks for my money to be refunded I’m at my wits end with yourl . Please sort this out ASAP