AJ
Asha J

1 reviews | Active since Aug 2015

18 Aug 2015, 10:57

No security guards at ATMS to help customers!!

I am a foreigner, currently in SA for business. Last Friday, I went to withdraw money at the Standard Bank ATM in Cavendish Square. Unfortulately, some guys that were in the queue in front of me jammed the ATM machine by putting a **** keypad on existing keypad in order to obtain my pin code. Everything seemed fine so after them I went to use the machine. Inserted my card and pin number, to my biggest surprise, my card was swallowed and the screen was reflecting \Invalid Transaction"and I also got a receipt after that reflected the same. I panicked and couldn't understand what was happening"

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Replies (1)
Standard Bank
Standard Bank's reply20 Aug 2015, 14:55
Official
Hello Precious2,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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