No security for our Monies and Zero Compassion

A *****ulent payment of R360.41 was deducted from my account on 22/06/2024 and I tried calling STD bank and gave up after an hour of not getting through. Then on 23/06/2024 i sent them an email and they told me that they have cancelled the card. Today 24/06/2024 i receive a voice recording asking me if i know about 3 other transactions that I did on 23/06/2024, while it was confirmed that the card was cancelled. Fortunately they were declined because of insufficient funds. But the one for R360.41 went through. i got a good service from a guy called Greg or Craig who told me that my card was not cancelled because the was a comment saying they were waiting for me to agree while the yes email was send and the confirmation of the cancellation was received on 23/06/2024. He told me to call transactional Banking Team on *** option 3, 5 regarding the R360.41 and the lady that answered the phone had no clue of what to do and made me to hold for 35 minutes because she was trying to get hold of the ***** department and i asked her if she cant send email because my airtime is getting finished and she said that they deal with phones only and i should hold again. Held on for another 5 minutes and the call dropped because my whole months airtime was finished.

I cannot wait for 5 to 7 days for the reversal because this is money for my son's transport to go to school until payday. I need response regarding the R360.41 and the bank charges that I have being charged still going to be charged. (R105) per declined transactions.