No satisfactory resolution!!!

I'm so disappointed in Standard bank!!!. I opened an account with them last week Thursday. On the same day, I tried to make a deposit of R500 at one of their ATMs, I then got an error that the transaction couldn't be processed but the ATM took the money. I made a call to the call centre to query this, and a service request was logged for me ***) which should be resolved by 18/08/2020. I called on the 18th to follow up and was advised that there's an issue with my account as they've been trying to credit my account and weren't winning, I was then referred to the branch. I went to the branch the following day, and the consultant liased with the person handling this service request. She was told my account was credited, but when she checks there was nothing there. The consulted asked for proof of what was being said but got job response. The bank sent me home because they were no longer getting feedback from the person handling the service request. When I got home, I then receive an SMS saying that my query has been resolved. RESOLVED???? I then call the call centre to find out what the actual resolution is cause I don't see it. The agent who took my call emailed the person handling my service request and was advised that the acc was credited and would reflect end of business day yesterday. That has not happened. I sent myself R100 from my other account to see if my account is the problem, but my transaction went through without a hitch. I'm livid cause why would it be such a hassle to just replace R500 from such a big bank? I want my money bank!!!