TM
Thembelihle M

1 reviews | Active since Oct 2018

11 Oct 2018, 14:36

NO SAFETY AND ***** FROM STD BANK AND THEIR CARDS!

Standard bank is the worst bank ever!!! Some one withdrew money out of my 74 year old mothers bank account and at a near by tavern at 11 and 2 am in the morning We have tried to call standard bank and try to get to the bottom of this and there has been no success. they claim that she is the one that did those transaction at that time of the night while her bank card was with her all this time. She tried to explain this to the people that called her but obviously they took advantage of the fact she does not stay with anyone with in the age of reasoning that this is not possible to do while her card is with her and they claim its her card that withdrew that money.

IThe trans actions that happened with in the middle of the night did not even report to her phone showing that it was not her card. She did not get the notifications, had she given the card to someone else to with draw how could she have blocked the notifications and how can she draw more than what is allowed per day? this according to me is some kind of *****. the money I deposited to her did not even notify her, so someone at the bank is dealing with this de*****ing of pensioners!!!!!

How is she now suppose to buy food and live for the moth when all she has is now taken from her account? this was withdraw from nearby places to make it as if it was her. she only realises the balance when she goes to buy bread and milk at a nearby spar and realises that the balance is not what it is suppose to be.

STANDARD ANK IS FULL OF ********** WHO ARE NOT WILLING TO HELP AND KEEP TAKING PEOPLES MONEY!!!! THAT IS WHAY I EVEN STOPPED BANKING WITH THEM!!!!!!!!!!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply11 Oct 2018, 16:23
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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