JW
Justin W

1 reviews | Active since Mar 2010

09 Jan 2017, 15:22

no rush to help with ucount

<p>On the 31st of december i took the option of withdrawing R2000 from ucount (after months of saving) into my puresave. the mail said i should call after 2 days if the money didnt reflect. on day 3 i called and was promptly told no it takes 3 days and would definately appear after 12... so I waited and called on day 4 (business days , i counted the holidays) and was told no, now its 5 days.</p> <p> </p> <p>At this point i was getting annoyed and insisted a call be opened ( ********** ) and was promised a call back friday afternoon/monday morning, again no call. so i then called monday afternoon and was told there is a problem, cant tell me what the problem is, how long it would take to find the problem or how long it would take to resolve</p> <p> </p> <p>Unacceptable...</p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Jan 2017, 10:51
Official

Good day Justin

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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