aB
andries B

1 reviews | Active since May 2010

20 Aug 2015, 11:03

No Reverse transaction or refund

Hello,<br> <br> I made a transaction on the internet on the 19/08/2015. I was under the impression that the company is legit. After not receiving my purchase I found out that the company is false and **********.<br> <br> I asked standard bank if they could please reverse the transaction. They explained the cannot and ***** department stated that because I entered my card details online they dont regard it as *****. <br> <br> I understand that, however, I have stopped my card and I did make a mistake. For me it is a lot of money. R3800+-. I promise i would be more careful next time and wont do it again. It was a honest mistake. <br> <br> Please see if you can refund me my money or reverse the transaction. It was on my cheque card.<br> <br> Please please please help me.

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Replies (1)
Standard Bank
Standard Bank's reply21 Aug 2015, 10:25
Official
Hello aabotha,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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