1 reviews | Active since Dec 2011
No Return call
<p>I called the call centre line for standard bank in order for me to order foreign exchange from their canal walk branch on three different occasions in the past week, the last time being Monday 17 July. On all three occasions I asked for a direct landline to call, but was told that they would email my information to Canal Walk for a call back. Until now I have not received any feedback. It appears as if Standard Bank Canal Walk does not take any special interest in their clients. Really poor, terrible service. I am really disappointed.</p>
Dear Sid
Thank you for your posting.
I refer to my email communication and can confirm that I am looking into this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sid
Thank you for your posting.
I refer to my email communication and can confirm that I am looking into this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sid
Thank you once again for your posting.
I am terribly sorry for the delay in resolving this matter but the matter is now being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sid
Thank you once again for your posting.
I am terribly sorry for the delay in resolving this matter but the matter is now being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
I have received a call from Emilia and certainly hope that she calls me back early today to confirm receipt of for3ign exchange. As things stand for now, this has not yet been fully handled, and took way too long. You guys need to pull up your socks. Your service is still very poor.
I have received a call from Emilia and certainly hope that she calls me back early today to confirm receipt of for3ign exchange. As things stand for now, this has not yet been fully handled, and took way too long. You guys need to pull up your socks. Your service is still very poor.