No response-wasted my time

On the 9th February i called the Homeloans service desk as i tried doing an online pledge application and was emailed the 2 reference numbers *** and ***. It continued giving me an error after doing the entire form. i called and spoke to Bongani, he did the entire application with me (took all my details) over an hour on the phone, only to say his system is giving him an error he cannot continue and he will call me the next day. on the 10th another guy called and advised me he wants to continue my homeloan application, i said it is NOT a homeloan application it is for a pledge application. He then says he needs to check with bongani and NO One GOT BACK TO ME SINCE. What is going on.???