MW
Michael W
1 reviews | Active since Oct 2016
29 Jul 2024, 09:49
No Response *****ulent Transactions
Standard bank allowed *****ulent transactions on one of my accounts. They reversed one of the transactions, however the other *****ulent transactions have been ignored. I have contacted them by phone, (hanging on for ages) and emails but still there is no response. Even after getting a reference number ***) for my call there has been no response.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Jul 2024, 10:00 Dear Michael
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 10:00
Official
Dear Michael
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MW
Michael W's updateReviewer Update
14 Aug 2024, 08:27Standard Bank have not been honest in their response. They said they would respond, but to date no response has been forth coming. Not even a negative one. The Standard Bank Hello Peter team referred the matter to their ***** help department, but ABSOLUTELY no response. Disgraceful when you consider that the customer is 90 years old and has banked with Standard Bank all of their adult life.
The business relationship manager also forwarded the query to the ***** department without success.
The business relationship manager also forwarded the query to the ***** department without success.
MW
Michael W's update14 Aug 2024, 08:27
Reviewer Update
Standard Bank have not been honest in their response. They said they would respond, but to date no response has been forth coming. Not even a negative one. The Standard Bank Hello Peter team referred the matter to their ***** help department, but ABSOLUTELY no response. Disgraceful when you consider that the customer is 90 years old and has banked with Standard Bank all of their adult life.
The business relationship manager also forwarded the query to the ***** department without success.
The business relationship manager also forwarded the query to the ***** department without success.
Standard Bank's replyOfficial
14 Aug 2024, 14:18Hi Michael
Please note that we will follow up on the and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up on the and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2024, 14:18
Official
Hi Michael
Please note that we will follow up on the and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up on the and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***