No response to query

Hi,

I called in on Friday 08/10/2021 between 11am and 1pm. The consultant i spoke to said he would investigate and call me back later the same day. I called again and was told the same thing. I also sent emails and no response it's been over 3weeks with no resolution or explanation.

I would like to find out the following:

Why my installment has increased from R51236.57 to R5315.5 why there is a FIN.CHG of R122.27 on my Vehicle & Asset Finance Statement. In August I requested my debit order date to change from 27 to 15 effective October. 15 October no debit order went off. I queried it days after the 15October and was told it would go off the date I queried. Still nothing went off. I queried again and was told I need to make a cash deposit which I did. Only to be charged R122.27 and a huge premium increase. Please advise why I am suddenly paying do much and why I was charged for a cash deposit when you initially told me the debit order would go off then told me to make a cash deposit. I received an sms that query is resolved yet it hasn't been resolved.