No response to query

I went to brooklyn branch to ask for some older bankstatements that were no longer available on the Internet. It was for 2 separate periods. They told me it that it will be requested from head office and can take up to 48 hours. This was last Tuesday 23 Feb. On Thursday I went to collect the statement but only received one part of it. The other part were missing. The branch asked for it again. On Monday I went to the bank again and still no statements. So today a week later in still have no statement. This is the worst customer service ever. It should have only taken up to 48 hours.<br> <br> <br> <br> <br>