CB
Chantelle B
1 reviews | Active since Nov 2012
03 Feb 2020, 12:56
No response to online or e-mail enquiry
I app**** for an ID card on eHome Affairs and to complete the application I was to release the payment from my bank. I logged in on online banking, found no payment loaded, sent an enquiry to the bank asking what I need to do (as Home Affairs specifically states that I must contact my bank). On the 30th of January 2020 I sent an e-mail to Standard Bank enquiring ONCE AGAIN and yet, still no response!
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Standard Bank's replyOfficial
03 Feb 2020, 16:11Hello Chantelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply03 Feb 2020, 16:11
Official
Hello Chantelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***