NO RESPONSE TO MY COMPLAINTS

My Home Loan Account is ***<br> A couple of years ago I have faxed through proof that I have taken out Home Insurance Cover on my building through my own Insurance Company because they were cheaper. I asked them to cancel the Insurance with them. Since 2010 up to now, they still deduct the Insurance from my bond!<br> I have phoned so many times and they just promise to come back to me, but NEVER do, The last time I phoned was on the 01st of December 2015. I spoke to Kegabone (she was very helpful and also not impressed with them as she could see all my efforts on their system) and received the Reference NO: ***. She said they will come back to me on or before the 15/12/2015 but no one did.<br> They OWE me a lot of interest unnecessary charged to my bond which they must deduct (credit back to my bond) and have to refund ALL the deducted payments back to me.<br> <br> I am totally NOT impressed with STANDARD BANK at all!<br> I have a busy life and cant afford to waist time on people not doing their jobs.<br> <br> I thank you for attending to my complaint, Hello Peter!