No response to emails

I contacted the Debt Review helpline and was told to email them. I did so on Monday and have received no response since. We are trying to apply for Bond, however the bond originator from Ooba told us that Standard bank has us listed as under 'Debt review' I basically asked for a letter which stated this from Standard bank so I could issue it to our lawyers. NCR does not have us listed as being under debt review. However it was told to us that FNB, ABSA, STD bank and Nedbank have us listed as being under Debt review. FNB however approved our bond for 90% on 13.75% interest rate. How then can any financial institution grant any such loan to a person under Debt review? I have a list of credit providers who have since 2011 approved our credit applications. This was the first which we heard since applying for a bond that we are currently under debt review! All I ask is that Standard bank please issue me with more information regarding me being under debt review so I can issue these to my lawyers!