No response to email

I setup a business account with standard bank, they did not issue me with a bank card, i asked as to why I got no response. I cant do internet banking because i need a bank card and I go to the branch I need permission from my banker who is not available. I email her email account and I email bizconnect and still no response.<br> <br> Now I am going to change banks which is such an inconvenience, but whats the point when a bank states they want to help and do not respond to emails<br> <br> ******* service