No response to disgusting service!

Can my experience with standard bank get any worse? After Incorrectly blocking my account due to no FICA status (which I was not notified about)..I have explored many avenues to get a response and resolve to my problem, yet not one person from standard bank has responded! Not the call centre who promised to call back half an hour later (that was a week ago)..the branch manager at Northmead square (also going on a week and no call)..standard bank Facebook asks for details and that too I wait almost a week for a response! Shocking to say the least..and to top it all off today I sit with again no access to my money due to the system 'accidentally' blocking the account again! Pathetic to say the least!!!!