No response to COVID 19 term loan application for three months

Good day

I app**** for a COVID 19 term loan for my business in May 2020 and got a reference number and i never got any communication from standard bank regarding the status of the application. I dont know why the bank has turned out to be very unprofessional that it does not give feedback to its customers who are affected by the Covid 19. In the email of acknowledgement, it was ecplicit that my outcome was going to be provided within ten working days. Having seen that i did not get a response in three months, i decided to do another application which am still waiting for standard bank to respond to. Please assist so that we know whether we are getting assistance or not because this silence is not expected from the countrys biggest bank in terms of assets. Lets embrance the market conduct principles as we do the business so that we serve our customers fairly and to their satisfaction. Please assist in ensuring that my application is considered and the outcome is communicated to me

Regards

Timothy