No response to concerns of *****

<p>I have been a client of SBSA for over 20 years. I am now starting the process of moving my account to FNB.</p> <p>I am unable to use my account as I do not know how the ***** on my account was committed and uf it is safe to use.</p> <p>***** was reported in Monday, 12 June, still no response.</p> <p>Further transactions detected, but I am unable to get more information as I keep failing the security check. </p> <p>SBSA have implemented a security check where you are asked if you have accounts you dont have, own properties you don't or own companies you don't. When you fail the security check nobody can tell you what you answered incorrectly. So how do you know if someone has not opened a Clicks Credit Card in your name!?</p> <p>My account is over my limit after the ********** transaction has been processed. After reporting this numerous times and explaining this. I receive saily calls where I am harassed.</p> <p>I have personally taken documentation to Hyde Park Branch to change name and addresses on my account. This has stilll not been done and now I am told that my account has not been FICA'd</p> <p>I have requested assustance from my prestige banker who is "missing in action". No assistance received.</p> <p>I have requested my account to be upgraded to Private Banking over 4 months ago. No joy!</p> <p>After reporting the above to both <a ********** ********** style="color: #626262; background-color: #ffffff;">, and </span><a ********** ********** no reply after following up twice. I phone the complaint resolution centre yesterday. Request that a Private Banker phone me from Clearwater Branch. ***** Department phone me to advise what is going on with my account. </p> <p> </p> <p>After this I receive a call from Private Banking Sandton and not Clearwater!</p> <p>I receive another call to discuss my limit excess. I have to discuss the situation from scratch with this person as nothing "shows" on their system about the *****.</p> <p>I have still not had any feedback?</p>