No response to complaint for over a month!!

<p>I laid a complaint with Standard Bank and was given the reference number ********** 058. My case was handled by a lady called Hanley Mentjies. I last spoke to her about 29 days ago. She promised to call and resolve my complaint but never did. I have a loan agreement with Standard Bank that was suppose to be paid up in March 2016, but because of a glitch in their system (no one can tell me how this happened), I am still paying for this loan and after 45 months the loan amount has never gone down but has instead increased. What is frustrating is the non response from them while money is still being deducted every month without fail. The lack of customer service is appalling and I think it's time to take this to the Ombudsman as it is clearly Standard Bank cannot resolve my case.</p>