No Response To Claim

I have put my claim in writing to Standard Bank Home Owners Insurance on five occasions, twice to an e-mail address listed on their site, which they then advised me via their telephonic call centre they don't actually read. Then subsequently x3 to the e-mail address provided by the call centre, in each case generating a receipt confirmation with a unique reference. Still no response regarding the claim. <br> <br> My initial attempts were on the 16th and 17th February 2015, then again the 9th and 11th March 2015 and finally on the 7th April 2015.<br> <br> Pathetic service. Surely there is something in place to monitor response times?<br> <br>